The v1 system has been discontinued. Client databases ( contains all typed in information but not copies of documents uploaded) are available. 

1. Transfer your v1 database to be transferred to v2. This is available and part of a switch workstream. Please add your account to the 'custom integration' list by sending an email to customercare@captira.com and this workstream is actively moving database information across on a queue system (6-28-2024).

2. PDF archives. As at 6-28-2024 all requested PDF archives have been fulfilled and they can additionally be accessed in their mapped V2 accounts left menu.

3. Database back copies As at 6-28-2024 all completed request forms have been fulfilled. If you wish to receive a backup copy of your database, please email a request to customercare@captira.com. Please note this needs to come from the account administrator email on your v1 account and will be in the form of an industry standard Microsoft SQL.bak file (which will require technical capability to work with). The data is not stored in an Excel or CSV format.   

4. If you are a Surety or GA please contact customercare@captira.com to assist. For noting (i) the workstream to manually run reports has completed all requests and that workstream ended 1 June 2024, (ii) the limited Alternative Access alternative server to run Surety reports workstream has fulfilled all requests and has ended 6-25-2024. 

The prevailing agreement with all our users, including v1, are standardized and can be found at the bottom of our home page

• The “Website Terms of Use” are for when the website is accessed <here>

• The “Product Terms” audit trailed click wrap agreement entered into, and applicable to us with clients and users of our v1 software product is <here>

• The “Privacy Policy” is <here>



As a small team we have worked incredibly hard to manage the unprecedented event. The cyber insurance has been used up and it was instrumental in adding resources, process and skill and for that we are truly grateful. We thank you for so much incoming positive support we have received, Thank You.

We cannot provide legal advice as to the various laws or regulators you may or may not be subject to in your jurisdiction.

What we can share is :

• Federal law enforcement was notified as required.
• We will continue to communicate in a transparent manner as we have relevant detail to share, informed by our investigation.
• To date, our investigation has determined that an unknown actor accessed parts of our network and had access to some data in it. The nature and scope of the potentially accessible data remains under investigation at this time.

Our plan is to alert a client if our investigation uncovers their client specific protected data has been impacted. 

This is only for bail agencies. This is alternative bail agency software to immediately switch to operate your business but does not contain your data while we manage through this Event. The plan, in best efforts principle, is once data control and access is restored and safe, a process will be engaged to move your prior version 1 database  information to be viewable as an archive of reports into your version 2 software in a planned manner.

The links and coupon codes are included at the bottom of this page. It is all online to register and onboard without the need for action from Captira but please email customercare@captira.com with support or assistance questions during your process.

A few key items on version 2 (Retail):
• Version 2 is secure and operates in  a different datacenter on modern and secure hosting technologies
* On creating a new account (instructions at the bottom of this page), your previous v1 login username and password do not apply. Please create using a valid email and mobile number (for your text code).
• Version 2 is a completely separate automated system. Any v1 pricing does not impact v2 which applies standard pricing to all v2 accounts <here>.
• If you responded to emails to move your v1 to v2 for services such as Defendant Watch alerts, this have been completed and moved across
• If you responded to emails for (i) PDF archives, these are available and will reflect on your v2 account using the last item on the left menu option "v1", or your database information to be moved into v2, this workstream is actively moving the information on a queue system and please watch for emails and track banner updates at the top of this page
• After registering, there is a guided setup link on the bottom right-hand side of the dashboard to assist with your setup (for example company details, adding users, inventory, etc.)
• There are video examples on the bottom right-hand side of the dashboard.
• There is no need on version 2 for an agent app as it is mobile friendly on a browser. There is also no need for a mobile defendant app as GPS check-ins, court date reminders and payments with links is all SMS text based which is easier and far more effective.
• • Please forward custom form requests via email to our support 
• We can answer support emails but with the high number of v1 agencies signing up  and transitioning their databases to v2
• Delays may occur during the Event in reply to emails given the number of clients being assisted and we Thank You in advance for your patience.

We are here for you at customercare@captira.com