Privacy Policy – Captira

Privacy Policy

Captira Analytical (“Captira”) has created this privacy policy in order to explain how we collect, use, maintain, share and protect your personal information when you use our website, and any domain or website owned or managed by us (collectively, hereinafter  “Website” or “Site”). This privacy policy, unless otherwise indicated, applies to information collected when you visit our Website. It does not apply to information collected in any other way, including information collected offline or when using our Services and Software, which will be subject to Terms of the specific software or service used. Our Website is not directed at children under the age of 13. If you are under the age of 13, please do not use this Site. Captira reserves the right to modify this privacy policy at any time and publish policy updates to the Site. 


Information Captira Collects

Personally identifiable information is information that can identify you, such as your name and address. Based on your relationship with us, you may be asked to provide certain personally identifiable information as described below:

  •  Sales Contact, Customer Care, Billing. In order for us to contact you, you will need to provide your name, company name, position, physical address, telephone number, and/or email address.

  • Software. In order to sign up for our Software, the website will ask for your business name, physical address, telephone number, surety name, contact name(s) and email address(es), user names, credit card and other information.

  • Client Portal. When you log in through the client portal you will need to provide us with your username and password

  • When you elect as the site visitor or user to share or provide personal information to us.

Non-personally Identifiable Information

  • When you visit our Website, Captira may collect and store general Internet data, such as your internet protocol (IP) address, domain name, browser type, date and time of access, which of our web pages you visited, the referring Uniform Resource Locator (URL) and how long you spend on each page. This information may be collected to assist us in making improvements to our Website and to administer our Website. We do not link this information to any personally identifiable information. Captira may employ third party companies and individuals to facilitate these services (e.g., maintenance, analysis, audit, development and marketing). These third parties have limited access to your information and only to perform these tasks on our behalf.
How Captira Uses your Information

    The information collected through our Site may be used to:

    •   Respond to your inquiries or otherwise correspond with you if, for instance, you are contacting our sales, customer care or billing departments requesting product or service information or other assistance;

    •   Maintain your account, verify your identity, process payments and provide Services to our registered users of our Software;

    •   Administer, review and/or improve the Site;

    •   Provide you with marketing information about our services or special offers from Captira and their partners or affiliates.

    •   To maintain for purposes permitted by you or your organization's agreement(s) with us (if any) for the provision of products and services or your agreements with registered users of our Software;

    •   To maintain the security and integrity of our Website, products and services; and

    • For the administration, review and/or the improvement of the content of our Website, products or services.

    Information Sharing and Disclosure

    We may disclose information we collect through this Site to third parties as described in our specific Software or Services terms and conditions depending on the service being used, or as set forth below.

    Captira may disclose personally identifiable information:

      •   To Captira affiliates and vendors;

      •   To others providing services to Captira or as necessary to deliver Captira’s services. This includes information needed to verify an individual’s identity or for security purposes;

      •   As required by law, for subpoena or other legal process, when pertinent to judicial or governmental investigations or proceedings;

      •   As necessary to investigate, take action on, or prevent suspected or actual illegal activities, fraud, or potential threats to safety or personal physical safety; and

      • To any third party that acquires or purchases Captira or its assets. That third party will assume responsibility for the personally identifiable information collected by us and will have the right to use and disclose it as described in this privacy policy.

      Cookies and Web Beacons

        We use cookies to collect Website usage data, to improve the Site and our services, as well as your experience with the Site. Cookies are pieces of information generated by a web server and stored in your computer, ready for future access. The information can then be used to identify you when you return to the Site, to personalize web content, and in some cases suggest items of potential interest based on previous use. Captira may use both session cookies and persistent cookies. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. You can control cookies through your browser settings and other tools.

        Some products require user acceptance of location identification and same is provided to our clients who requested such identification. 

        The Site may use third-party services for analytics purposes. These third-party services collect information about you anonymously and report website trends without identifying individual visitors. These third-party services use their own cookies to track visitor interactions. Website owners can view a variety of reports containing aggregate information about how visitors interact with their website so they can improve their website. Captira does not control these third-party cookies and their use may be governed by the privacy policies of the third-party services employing these cookies. The Site may track user use, bug event tracking or experience review tools.

        The Site also may use Web beacons, which are small strings of code that deliver a graphic image on a Web page or in an email message for the purpose of transferring data. Captira may use cookies and Web beacons to route users through the Site, customize users' experiences on the Site, to help us send you information about programs and services, and to improve the Site.

        Most browsers are set to accept cookies but users can change the setting to block cookies. Although disabling cookies will not interfere with your ability to access the Site, users will need to accept cookies to use certain services on the Site, including test registration. Users can disable the ability of Web beacons to capture information by blocking cookies.

        Third-Party Links and Websites

        The Site may contain links to non-Captira affiliated websites provided by third parties. Captira does not control the privacy policies or practices of these websites. You should review the privacy policy of the third-party website before providing any information through these websites. Captira is not responsible for the content or practices of any linked third-party websites, and provides these links solely for the convenience and information of visitors to the Site.

        Choice, Opt-Out and How We Respond to Do Not Track Signals

        As a user of our Website you make the decision whether to proceed with activities that request personally identifiable information, such as requesting follow-up contact regarding our services, receipt of email communications from us or receipt of our newsletter. Note however that if you do not provide the requested information, you may not be able to complete certain transactions or receive information from us.

        If you do not wish to continue receiving emails or other communications from Captira, we will provide instructions in our communications on how to opt-out of such communications. You can also notify us by email, phone or by contacting us in writing at the address listed in the Point of Contact section.

        Captira may use third party websites to provide targeted advertising. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. To learn more about the choices you have regarding online tracking, please visit these sites: and


        If you complete the registration page to register an account to be a user of our Service and opt-in to the Captira Paying User SMS Program:

        1.Your mobile telephone number, opt-in data and SMS messaging will not be shared with any unaffiliated third parties or otherwise sold, transferred, disclosed, or disseminated to any third party.

        2.We provide Transactional and Reminder related notifications. 

        3.You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

        4.If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at

        5.Carriers are not liable for delayed or undelivered messages

        6. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

        Access and Correction

        You may access, update or correct your personally identifiable information, or request that Captira close your account, by contacting:

        Attn: Customer Care

        646 Plank Rd Suite 202, Clifton Park, NY 12065 Phone: 1-866-955-7430

        Data Retention

        Captira retains personally identifiable information as needed to provide you services or product information, to respond to your inquires, or as required by contractual, statutory or other legal obligations.

        Security and Confidentiality

        Captira strives to protect the personally identifiable information that we collect, maintain and disclose through the use of reasonable administrative, physical and technical safeguards. Our products and/or services online are transmitted through a secure sockets layer (SSL) transmission, which is a protocol for establishing a secure connection for transmission of your personal information. Further, we have security protocols and measures in place to ensure confidentiality of personally identifiable information and to protect the personally identifiable information we maintain about you from unauthorized access or alteration as well as unlawful disclosure. These measures include internal and external firewalls, physical security and technological security measures, as well as encryption of certain information and password protection for account information. Our security program is designed to: (1) ensure the security and confidentiality of personal information, (2) protect against any anticipated threats or hazards to the security or integrity of the information, and (3) protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to any individual.

        In the course of business, a client may use Captira in the recording of Social Security numbers. Accordingly, Captira prohibits clients from the unlawful disclosure of sensitive personally identifiable information, including Social Security numbers.

        Point of Contact

        If you have any questions or comments about Captira’s privacy policy, please contact us at:

        Attn: Customer Care

        646 Plank Rd Suite 202, Clifton Park, NY 12065 Phone: 1-866-955-7430


        This policy was last updated on 09-11-2020