How To Fix – Captira
V1 users only : Thursday 18 April 2024 has an event page planning update. A 16 April 2024 update sent to all primary account holders email or contact customercare@captira.com

How To Fix

If you are still experiencing login issues on v1 after our infrastructure upgrade, please take the following steps :

Click here for Chrome :   chrome://settings/clearBrowserData   or

1. Click on the 3 dots top right hand side of your computer-select settings from the dropdown menu and when the settings page loads click on privacy and security from the menu on the left;

2. Then select clear browsing data - from the time range drop down select all time -check the box for cookies and other site data-click on clear data at the bottom -once this is finished clearing close all web browser tabs;

3. Please re-open and log back in.

 

If this still does not work. Please login to citrix and delete your bookmark and create a new bookmark to the same location but this is a rare instance.

Thank you for your patience.

We apologize for any inconvenience and this is only affecting select users based on their local settings and please call us at support on 866.955.7430 ext 1 and leave a message and we will call you back to walk you through the steps.

Thank you so much for your patience while we work through this.